Here you can get answers to the most frequently asked questions about this site. This page is updated as and when new questions come in, so check back occasionally.
If you have a question to ask please click here to send an email to support. The question will be answered and, if relevant, added to this FAQ for everyone to see.
Specific information for operation of this site can be found on the help page.
|
| |
|
1) About WebShelf
|
|
1.1)
|
What does Webshelf do? |
|
Webshelf allows you to locate hard to find or no longer produced items that may be sitting on someone else’s shelf whilst at the same time giving you the opportunity to advertise your own slow moving stock. |
|
[Back To Top] |
|
1.2)
|
Who is Webshelf for? |
|
Webshelf is aimed at electrical wholesalers. |
|
[Back To Top] |
|
1.3)
|
Is Webshelf only available to wholesalers? |
|
Only wholesalers will be able to buy and sell through Webshelf. However, other groups (for example contractors) will be able to view the site to see what products are available. If they see a product that they require, they will need to contact a Webshelf-registered wholesaler in order to locate it. |
|
[Back To Top] |
|
1.4)
|
How do I join? |
|
Click on the Register link on the website. You will be taken through a step-by-step process. |
|
[Back To Top] |
|
1.5)
|
Who owns Webshelf? |
|
Webshelf is an independent company with no ties to any manufacturers or wholesalers. Its directors have been connected with the electrical wholesaling industry, in a variety of roles, for a number of years. |
|
[Back To Top] |
|
1.6)
|
I would like to speak to someone about Webshelf. Who do I contact? |
|
You can find contact details for Webshelf by clicking on the Contact link at the top of this website. Let us know your details and one of our agents will be delighted to visit you. |
|
[Back To Top] |
|
1.7)
|
Why do I need an email address in order to use WebShelf |
|
Several reasons: when you are buying items, you have the option to send an automatic email to the seller, this email needs your email address to work; likewise when someone else wants to send an email to you, your email address is needed; for invoicing, we use electronic invoices, again, your email address is needed so we can send them to you. |
|
[Back To Top] |
|
1.8)
|
What are the minimum hardware and software requirements for using WebShelf? |
|
This site has been designed specifically for Internet Explorer versions 4, 5 and 6. You will need to have Javascript and Cookies enabled for all functions of this site to work. As far as hardware is concerned, if it is good enough to run the web browser then its good enough for this site. Obviously, the better your computer and connection, the better the site will operate.
Please note that no support will be given for other web browsers. That is not to say they do not work with this site, just that they might not work correctly as they have not been tested. |
|
[Back To Top] |
| |
|
2) Buying And Selling
|
|
2.1)
|
How much does it cost to buy and sell through Webshelf? |
|
Webshelf takes no commission. Your monthly subscription is your only payment. Once you have located the product that you require, you contact the seller direct and purchase it in the normal way. You do not need to inform Webshelf that the product has been sold, although you should remember to remove or amend the details of the product on the website to ensure that it remains up to date. Webshelf would, however, be delighted to hear about your success stories. |
|
[Back To Top] |
|
2.2)
|
Once I have placed an item for sale on Webshelf, do I have to leave it there until I have sold it? |
|
No. You can remove products at any time. Once you have removed an item you can replace it with another. The limit to the number of product lines that you can advertise, which is set when you register, is a limit at any moment in time. You could decide to advertise one range one week and replace it with another range the next week in order to see which items generate the most interest. |
|
[Back To Top] |
|
2.3)
|
Can I increase the number of product lines that I have available? |
|
Yes. Just contact Webshelf and your subscription will be upgraded. |
|
[Back To Top] |